Refund policy

Returns and refunds

We want you to be happy with your Maison Lunea purchase. To request a return or refund, please contact support@maisonlunea.co within 30 days of placing your order. Include your order number and the reason for your request.

Return eligibility

Items may be tried on to check the fit, but must otherwise be unworn, unwashed, undamaged and in their original condition, with any original tags and packaging. For hygiene reasons, we cannot accept items that have been used beyond a brief fit check. Please provide your order confirmation or other proof of purchase.

For a full refund of a multi-item offer, return all items included in the offer, including any free items. Gift cards are non-refundable.

How to return an item

Email us before sending anything back. We will provide return instructions and the correct return address. Please send your approved return within 14 days of receiving those instructions. Use a tracked shipping service and keep your proof of postage.

You are responsible for return shipping costs for a change-of-mind or sizing return. We do not charge a restocking fee. Any original paid shipping charges are non-refundable, unless the item is faulty, incorrect or applicable law requires otherwise.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your item arrives damaged, faulty or incorrect. Include your order number and photos of the issue so we can arrange an appropriate refund or replacement. We cover reasonable return shipping costs where a return is required for these issues.

Refund processing

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to the original payment method within 7 business days. Your bank or payment provider may take additional time to show the refund in your account.

Exchanges and cancellations

Contact us if you would like a different size or colour. Exchanges depend on availability. If you need to cancel an order, contact us promptly; once an order has been dispatched, the return process applies.

Your consumer rights

This policy does not limit any rights or remedies available under applicable consumer law, including rights relating to faulty goods or orders that are not delivered.

Contact us

For return and refund assistance, email support@maisonlunea.co.